Help and Support Channels
A 1–hour Inquiry Reply Warranty
Each ticket that you post to our customer assistance crew will be handled in up to 1 hour. The common issues will be responded to straight away. Nonetheless, if the help request you have submitted requires help from a skilled administrator, we are going to send the ticket to him and will inform you about the postponement.
Qualified Tech Help Service
We deliver 24 hours a day technical help through a super–fast ticketing application integrated into your Control Panel. You’ll be able to contact us anytime about any of the programs that come installed in advance on your virtual server, including the chosen Operating System, the server administration panel and our in–house designed Web Hosting Control Panel.
A Descriptive Help Zone
A detailed and routinely updated knowledge base is incorporated into our custom–built Web Hosting Control Panel. It includes quick tips on how to conduct all of the general website management tasks. The Help area supplies extensive how to articles and reviews and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.