One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and in what way does it enhance user experience?
If you ever face a problem with your site and are unable to handle it on your own, ask the respective hosting provider’s customer care staff to help you get the site back online. A timely resolution would be the perfect scenario, but a lot of companies answer within 24 hours and even more, all the more so if you are dealing with a reseller. Even if your problem can be sorted out easily, your site may not work properly or may not be available at all for a long span of time, so you may lose potential customers since it is quite unlikely that anybody would be inclined to go back to an inoperative site. Hence, you have to make certain not only that you can touch base with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a script update doesn’t go smoothly or if you delete something accidentally, for example, the website must be restored swiftly so as to avoid long downtime.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can forget about waiting around for hours, or even all day, to obtain an answer to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we will lend you a hand within maximum 60 minutes with any pre-sales or technical inquiries that you might have. The fact is, our actual reply time hardly ever surpasses twenty to thirty minutes. As we are working day and night, you’ll always receive help in a well-timed manner and we understand exactly how critical that is in the electronic world. As soon as you contact us, we’ll reply to your questions. In case you chance upon any technical predicament, we’ll resolve it instead of you, or we’ll supply you with all the needed information in case there is something that you need to do on your end.