Integrated Ticketing System

In case you’ve ordered a hosting package and you have some queries in regards to a particular feature/function, or if you have confronted a certain predicament and you need assistance, you should be able to get in touch with the respective help desk support staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, because the easiest way to deal with an issue most often is to post a ticket. This mode of correspondence renders the responses exchanged by both sides easy to track and allows the support team representatives to escalate the case in the event that, for example, an administrator should intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have no less than two different accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts can often be a drag, not to mention the fact that it requires a very long time for the majority of web hosting providers to answer the ticket requests themselves.