In case you’ve ordered a hosting package and you have some queries in regards to a particular feature/function, or if you have confronted a certain predicament and you need assistance, you should be able to get in touch with the respective help desk support staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, because the easiest way to deal with an issue most often is to post a ticket. This mode of correspondence renders the responses exchanged by both sides easy to track and allows the support team representatives to escalate the case in the event that, for example, an administrator should intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have no less than two different accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts can often be a drag, not to mention the fact that it requires a very long time for the majority of web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while browsing through your website files or editing various settings. The ticketing system is being monitored 24/7/365 by our client service staff and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast with some providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and request information in relation to any technical or billing issue. Additionally, you can read a variety of informative articles, which will help you fix the most commonly confronted difficulties on your own.