The access to the customer and technical support that a cloud web hosting company provides can tell you a lot about the services they supply too. In case you're allowed to use only e-mails and tickets, you have most likely found a reseller not the actual website hosting supplier. If this is the case, you will have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the real web hosting company for further assistance. If the provider offers you different ways of communication with short response time available at any time, they are most likely the top provider, not a reseller. Therefore you'll benefit from prompt assistance and high quality support because they will have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it is always better to have the option to get in touch with your website hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our cloud web hosting services feature 24/7 support plus various options for contact. If you don't have an account yet, you can call us or use our live chat and speak with a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up getting a service which you cannot use. If you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional analysis. In contrast to the majority of providers on the market, we answer to all the tickets within the hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Dedicated Hosting

If you obtain a dedicated server through our company, you are able to get in touch with us at any time using different channels and the maximum time that you will have to wait for a reply is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything related to the applications that are pre-installed on the server. To contact us about a tech issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you would like to find out about our services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. In case you need help with third-party software that you cannot set up or run properly, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.